GDPR Policy
Verdandora (hereinafter referred to as “we”) operates solely as an online store. This GDPR Policy explains how personal data is handled when you browse our website, place an order, or interact with our services, as well as the rights available to you regarding your personal information.
1. Policy Scope
This policy applies to all personal data collected through our website and related online interactions. It covers information provided directly by users and data generated through normal use of our services.
2. Categories of Data Collected
Depending on your interaction with our website, we may process the following types of personal data:
- Identification and contact details such as name, email address, phone number, and delivery address;
- Order-related information including purchased items and payment confirmation;
- Technical and usage information such as device type, browser data, and website interaction records.
3. Purposes of Data Use
We process personal data solely for clear and necessary purposes, including:
- Processing orders and delivering purchased services;
- Providing customer support and responding to inquiries;
- Ensuring stable website operation and service continuity;
- Improving usability and overall service performance;
- Preventing misuse, operational errors, and unauthorized activities.
4. Legal Basis for Processing (GDPR Policy)
Personal data is processed in accordance with GDPR policy principles based on one or more of the following legal bases:
- Contract performance: to complete transactions and provide requested services;
- Explicit consent: where you voluntarily provide data for specific purposes;
- Legal obligations: to meet accounting, record-keeping, and regulatory requirements;
- Legitimate interests: to enhance user experience, maintain security, and prevent improper activity.
5. Data Storage and Retention
Personal data is retained only for the duration necessary to fulfill the purposes described in this policy. Appropriate technical and organizational measures are applied to protect stored data from loss, misuse, or unauthorized access.
6. Data Sharing and Disclosure
Personal data is not shared beyond what is required for order processing and service operation. Any limited sharing is conducted with appropriate safeguards to ensure data confidentiality and integrity.
7. User Rights
You are entitled to exercise the following rights regarding your personal data:
- Request access to personal data held about you;
- Request correction or updating of inaccurate data;
- Request deletion of personal data where applicable;
- Request restriction of certain processing activities;
- Withdraw previously granted consent at any time.
8. Data Security
We implement reasonable administrative and technical safeguards to protect personal data. Access to personal information is limited to authorized personnel who require it for service-related purposes.
9. Policy Updates
This GDPR Policy may be revised periodically to reflect service or operational changes. Any updates will be published on this page, and continued use of our website indicates acceptance of the updated policy.
10. Contact Us
If you have any questions regarding this GDPR Policy or wish to exercise your data rights, please contact us using the information below:
Contact Address: 5381 Blackwell Road, Bartlett, TN 38134-8538, United States
Customer Service Phone: +1 (917) 495-7644
Customer Service Email: client@verdandora.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)