Purchase and Payment Process
Verdandora (hereinafter referred to as “we”) operates exclusively through an online store. The following purchase and payment process is designed to clearly explain each step involved from product selection to successful payment confirmation, ensuring a smooth and transparent shopping experience.
1. Product Selection
You may browse our website and select products based on your preferences. Each product page provides detailed descriptions, specifications, and pricing information to help you make an informed decision before proceeding.
2. Order Review
After adding items to your cart, you may review your selected products, quantities, and order summary. Please ensure that all information displayed is accurate before continuing to checkout.
3. Checkout Information
During checkout, you will be asked to provide necessary information such as your delivery address and contact details. This information is used solely to process and complete your order.
4. Payment Method Selection
We currently support secure card-based payment methods, including Visa and MasterCard. You may choose your preferred option during checkout. All payment details are entered through encrypted channels to ensure transaction security.
5. Payment Confirmation
Once payment is successfully completed, an order confirmation will be generated. You will receive an email containing your order number, payment summary, and confirmation of successful payment.
6. Order Processing
After confirmation, your order enters the processing stage. This includes order verification and preparation for shipment. Processing timelines may vary depending on order details and operational schedules.
7. Transaction Accuracy
Please ensure that all payment information provided is accurate and complete. Orders cannot proceed if payment authorization is unsuccessful or incomplete.
8. Payment Records
Payment records are securely maintained for order reference, customer support, and operational purposes. These records help us assist you efficiently in case of order-related inquiries.
9. Contact Us
If you have any questions regarding the purchase or payment process, or require assistance at any stage, please contact us using the information below:
Contact Address: 5381 Blackwell Road, Bartlett, TN 38134-8538, United States
Customer Service Phone: +1 (917) 495-7644
Customer Service Email: client@verdandora.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)