Refund Policy
Verdandora (hereinafter referred to as “we”) operates exclusively through an online store. This Refund Policy explains how refund requests are reviewed, approved, and processed, so you clearly understand the handling steps after a refund request is submitted.
1. Policy Scope
This Refund Policy applies to all orders placed through our website. Refund handling is determined based on the actual order status, related service policies, and the information provided when a request is submitted.
2. Eligible Refund Situations
Refunds may be processed in situations such as approved order cancellations, completed returns, or other cases where a refund is deemed appropriate after review. Each request is evaluated individually to ensure accurate and fair handling.
3. How to Request a Refund
To submit a refund request, please contact us via email or customer service phone. When contacting us, include your order number, payment record, and a clear explanation of your request. Providing complete and accurate information helps us process your request efficiently.
4. Review and Confirmation
After receiving your request, our support team will review the relevant order details. If the request meets the applicable conditions, we will confirm approval and proceed with the refund arrangement.
5. Refund Method
Approved refunds are returned to the original payment method used at checkout, including Visa and MasterCard. Refunds cannot be redirected to a different payment account.
6. Refund Processing Time
Once approved, refunds are generally processed within 1–5 business days. The time required for funds to appear in your account may vary depending on your card-issuing institution. If the refund is not reflected after this period, please contact us for further assistance.
7. Adjustments and Special Circumstances
In certain cases, refund amounts may be adjusted based on the actual handling outcome or order condition. Any such adjustments will be clearly communicated during the refund process.
8. Responsibility Statement
We reserve the right to decline or revise a refund request if the information provided does not match our order records or if required details are missing. All refund decisions are made based on objective review and reasonable assessment.
9. Policy Updates
This Refund Policy may be updated periodically to reflect operational or procedural changes. Any updates will apply to future refund requests and will be published on our website.
10. Contact Information
If you have any questions regarding refunds or need assistance with an existing request, please contact us using the information below:
Contact Address: 5381 Blackwell Road, Bartlett, TN 38134-8538, United States
Customer Service Phone: +1 (917) 495-7644
Customer Service Email: client@verdandora.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)