Order Cancellation Policy
Verdandora (hereinafter referred to as “we”) operates as an online store and provides products and related services to customers. This Order Cancellation Policy is intended to clearly explain the conditions, procedures, and refund arrangements related to order cancellations, helping you better understand how cancellation requests are handled.
1. Order Cancellation Conditions
You may request an order cancellation under the following circumstances:
- Orders that have not been shipped may be canceled within 48 hours after successful payment;
- Orders placed more than 48 hours ago or orders that have already been shipped cannot be canceled directly;
- If an order has already been shipped, you may wait for delivery and then contact us to request a return and refund. For more details, please refer to the Returns and Exchanges Policy.
2. Order Cancellation Procedure
To request an order cancellation, please follow the steps below:
- Contact our customer service team by email or phone and provide your order number, payment confirmation, and relevant order information;
- Our customer service team will promptly review and process your request;
- If your request meets the cancellation requirements, we will notify you of the result and arrange the refund accordingly.
3. Refund Processing
Once an order cancellation is approved, refunds will be handled as follows:
- Refund method: The refund will be returned to the bank card originally used for payment (including Visa and MasterCard);
- Processing time: Depending on the processing efficiency of different card-issuing institutions, refunds are expected to be credited within 1–5 business days;
- If the refund is not received within the expected timeframe, please contact us for assistance;
4. Additional Notes
Once an order has entered the processing or shipping stage, it will be handled strictly according to the system status. We recommend carefully reviewing your order details before completing your purchase to avoid unnecessary adjustments. We will provide assistance within reasonable limits whenever possible.
5. Contact Us
If you have any questions regarding order cancellation, refund status, or related procedures, please contact us using the information below:
Contact address: 5381 Blackwell Road, Bartlett, TN 38134-8538, United States
Customer service phone: +1 (917) 495-7644
Customer service email: client@verdandora.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)