Terms of Service
Verdandora (hereinafter referred to as “we”) provides product browsing, ordering, and after-sales support exclusively through our online store. This Service Policy explains the rules, rights, and obligations applicable when you use our website and related services. By accessing or using our website, you are deemed to have read, understood, and agreed to this policy.
1. Introduction and Scope of Application
This policy applies to all activities conducted on our website, including browsing, account-related actions, order placement, payment, and after-sales services. All services are provided online only, with no offline sales or in-person services.
2. User Accounts and Website Responsibilities
Certain functions may require you to provide necessary information to complete account-related operations. You are responsible for ensuring the accuracy of the information you submit and for safeguarding your access credentials. We are responsible for maintaining the normal operation of the website within reasonable limits, but we are not liable for temporary interruptions caused by factors beyond our control.
3. Products, Inventory, and Pricing Information
Product details, availability, and prices displayed on the website are subject to real-time updates. We reserve the right to adjust product descriptions, inventory levels, and prices based on actual circumstances. Any such changes will take effect once updated on the website.
4. Orders and Payments
An order enters the processing stage after it has been successfully submitted and payment has been confirmed. The available payment methods are those displayed on the checkout page, and system confirmation serves as the basis for order validity.
5. Delivery Conditions
Delivery services are available exclusively within Australia. Once payment is successfully completed, your order will be confirmed and entered into the processing stage. Orders are generally prepared within 1–3 business days before being handed over to the designated logistics provider. After dispatch, the estimated delivery timeframe is approximately 5–10 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure stable and reliable delivery, we work with recognized logistics providers including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this amount are subject to a fixed delivery fee of AUD 9.99. All applicable taxes and related charges are already included in the product prices displayed at checkout, and no additional fees will be required after payment. For the most up-to-date delivery information, please refer to our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered the preparation stage or been transferred to the logistics provider. Once order processing or shipment has begun, cancellation requests can no longer be accommodated. If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures described in our Order Cancellation Policy.
7. Returns and Exchanges
Return or exchange requests may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance defects, quality-related issues, significant color differences, unusual odors, or cases where the received item does not match the order details. Detailed eligibility criteria and step-by-step instructions are outlined in our Returns and Exchanges Policy.
8. Refund Policy
Approved refunds are processed through the original payment method. Processing times may vary depending on the payment institution. Detailed information is available on the refund policy page.
9. Dispute Resolution and Applicable Principles
We comply with Australian law, including GDPR. In the event of a dispute arising from the use of our services, both parties should first seek resolution through good-faith communication. We reserve the right to update this policy and will notify users of relevant changes when appropriate.
10. Privacy and Data Protection
We value the security and confidentiality of user information. The collection, use, and storage of data are managed in accordance with our privacy practices.
11. Intellectual Property
All content on the website, including text, images, layout, and design elements, is protected. Unauthorized reproduction, modification, or use for other purposes is not permitted.
12. Limitation of Responsibility
Within the applicable scope, we are only responsible for direct and reasonable losses caused by our own actions. We are not responsible for consequences arising from improper use, incorrect information provided by users, or uncontrollable circumstances.
13. Changes to the Service Policy
We may revise this Service Policy from time to time based on operational needs. Updated content takes effect upon publication, and users are encouraged to review the policy periodically.
14. Contact Information
Contact Address: 5381 Blackwell Road, Bartlett, TN 38134-8538, United States
Customer Service Phone: +1 (917) 495-7644
Customer Service Email: client@verdandora.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)